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Buyer and seller help is organized by the jobs people need to finish.
Orders & delivery
Tracking, delivery dates, address changes and missing packages.
Learn moreReturns & refunds
Return windows, labels, refund timing and refurbished item rules.
Learn moreBuyer Protection
Coverage, claim steps and how dispute support works.
Learn moreAccount & security
Sign-in, recovery, password, privacy and account protection.
Learn morePayments & invoices
Cards, wallets, invoices, billing records and payment issues.
Learn moreSelling on TheEcoMax
Listing products, orders, seller protection and store setup.
Learn moreEcoScore & verification
How signals are calculated, reviewed and shown to buyers.
Learn moreIMPACT+ membership
Member benefits, billing, rewards and how to manage your plan.
Learn morePopular help articles
Answers people need most
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- How do I track my order?Orders
- How do I open a Buyer Protection claim?Buyer Protection
- What is the return window for refurbished items?Returns
- How is EcoScore calculated and verified?EcoScore
- Can I split a payment into installments?Payments
- How do I manage IMPACT+?IMPACT+
- My package is missing - what do I do?Orders
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hello@theecomax.comResponse-time panel
- Live chatUnder 5 min
- EmailUnder 24 h
- Support ticketsUnder 24 h
- ClaimsUnder 24 h
- First responseWithin 24 h